Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days with an applied restocking fee. If 14 days have passed since your purchase, we can’t offer you a full refund or

exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Used goods such as candles, wax melts, candle accessories, clothing or subscriptions cannot be returned.

Additional non-returnable items:

Gift cards
Subscriptions
Used Accessories

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without the required documents of proof of purchase.

There are certain situations where only partial refunds are granted:

Any product with obvious signs of use
Any product that was damaged on delivery but has not been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery

Candle Return Policy

We accept returns or replacements for items that arrive damaged or defective. Please contact us within 1-3 days of delivery with photos of item. Due to the

nature of candles and the current season, we cannot accept returns for used or burned products.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late Or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {[email protected]} and send your item to: {9111 Liberty Avenue, P.O. Box 170033, Ozone Park, NY 11417}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to: {9111 Liberty Avenue, P.O. Box 170033, Ozone Park, NY 11417}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.